Comments & Complaints
If you have ideas or suggestions for improving our service there is a Suggestions and Comments box in the reception area.
If there are problems with the service you received, then please write to, or ask to speak to the Practice Manager.
For further details please ask at reception for our leaflet “Practice Complaints Procedure”
Complaints leaflet 2015.doc
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.