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Acceptable Behaviour

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



Access To Health Records Act 1990
Patients can apply for access to their own records, or may authorise a third party such as their lawyer, to do so on their behalf, the third party must provide proof that they are acting on the patient’s behalf.

For more information please ask at reception for our Access to Health Records Information Leaflet.

The Protection And Use Of Patients’ Information

We ask you for information so that you can receive proper care and treatment.
We keep this information together with details of your care because it may be needed if we see you again.
We may use some of this information for other reasons: for example, to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions. Information may also be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of everyone.

Sometimes the law requires us to pass on information: for example, to notify a birth. The NHS central register for England and Wales contains basic personal details of all patients registered with a general practitioner. The register does not at the present time contain clinical information but may do so in the future.

Everyone working for the NHS has a legal duty to keep information about you confidential.

You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit we may need to share some information about you. We only ever use or pass information about you if people have a genuine need for it in your or everyone’s interests. Whenever we can we shall remove details that identify you. The main reasons for which your information may be needed are:

    • Giving you health care and treatment.

    • Looking after the health of the general public

    • Managing and planning the NHS for example: Making sure that our service can meet patient needs in the future Paying for your doctor, nurse, dentist or other staff and the hospital that treats you for:

    • The care that they provide

    • Auditing accounts

    • Preparing statistics on NHS performance and activity (where steps will be taken to ensure you are not identified)

    • Investigating complaints or legal claims,

    • Helping staff review the care they provide to make sure it is of the highest standard.

    • Training and educating staff (but you can choose whether or not to be involved personally)

    • Research approved by the Local Ethics Committee (if anything to do with the research would involve you personally, you will be contacted to see if you are willing)

      It is the practice’s policy to adhere strictly to the department of Health Caldicott guidelines on protecting confidential information.

If you do not wish your information to be used in this way please advise your GP

Freedom of Information Act 2000

This Act of Parliament entitles anybody to ask a public authority for any recorded information they keep. All public authorities have a Publication Scheme, which lists the information which is required to be made available. For further information please ask at reception for the “East Bridgford Medical Centre Publication Scheme”.


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