Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • Please phone before 9.00am if you want to be seen on the same day.

When you get in touch, we’ll ask what you need help with. Always inform the receptionist if you consider your problem to be urgent and you will be fitted in.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

The doctors operate a 10 minute appointment system. We endeavour to see all patients within 48 hours of a request, but need to balance this demand with appointments bookable further ahead.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

The doctors deal with minor problems or give advice through our telephone appointments system. The doctor can contact you at a prearranged time and, if there is a need for you to be seen, the doctor will make you a face-to-face appointment.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on 01949 20216, Monday to Friday 8:00am to 6:30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit.

If you are too ill to attend the surgery, then please telephone before 10.00am. A doctor will call you back and arrange a visit if required.

Online Services

Why Does the Receptionist ask me to tell Them the Nature of my Problem?

The Partners of the practice introduced the system to try and direct our patients to the most appropriate team member. Not all issues require a Doctor’s appointment. Many people are not aware of the different roles within the practice or the services we offer.

By obtaining a brief description, the receptionist can direct the patient to the most appropriate person, in the team.

Please do not be embarrassed. All of our reception staff are highly professional and patient confidentiality is of paramount importance.


Sometimes it is helpful to both the patient and the doctor to have another person in the room during a physical examination. Please understand that you may ask for a chaperone to be present and the doctor will not be offended. The doctor themselves may also request another person to be present.

Enhanced Access

As a Rushcliffe patient you can access routine appointments in the evenings and at weekends. These appointments are best suited for things that will not need ongoing review by your usual practice.

You can book through your surgery during opening hours, for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 5.00pm at weekends. If you request one of these appointments, which are outside of usual working hours you will be offered a slot with a Rushcliffe GP, Nurse, Healthcare Assistant or First Contact Physiotherapist at one of four locations across the borough.

The location will depend on the day of your appointment.
The additional evening and weekend appointments will be available at:

Cotgrave Surgery
Castle Healthcare in West Bridgford
Radcliffe-on-Trent Health Centre
Keyworth Medical Practice
East Leake Health Centre

Please note that all enhanced hours appointments are pre-bookable only by contacting your own GP practice. There is no walk-in service offered.

If you need advice and guidance about a medical condition or emergency medication when the practice is closed you can call NHS Direct on 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor. Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

If you are suffering from chest pains and/or shortness of breath call 999 immediately.